Refund policy

Return & Refund Policy

At ShinyCare.store, we want you to have a smooth and satisfactory shopping experience. Please read our Return & Refund Policy carefully to understand how returns, refunds, and exchanges are handled.

Return Eligibility

You may be eligible for a return if:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The issue is reported to us within 7 of receiving the product

  • The product is unused and in its original packaging (where applicable)

To initiate a return, please contact us at reifratise59@gmail.com with your order number and clear photos or videos of the issue.

Return Timeframe

All return requests must be raised within 7 of delivery. Requests made after this period may not be accepted.

Refund Process and Timing

Once your return request is approved, we will initiate the refund process. Refunds will be processed to the original payment method used at checkout (or via bank transfer in case of Cash on Delivery orders).

Refunds are typically processed within 7 business days after approval. Please note that it may take additional time for the amount to reflect in your account depending on your bank or payment provider.

Exchange Options

Exchanges are offered only in cases where the product received is damaged, defective, or incorrect. If an exchange is approved, a replacement will be shipped at no additional cost, subject to product availability.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of delivery by emailing reifratise59@gmail.com with clear images or videos as proof. We will assess the issue and arrange a replacement or refund as appropriate.

Non-Returnable Items

Certain items are not eligible for return or refund, including but not limited to:

  • Products damaged due to misuse or mishandling

  • Items marked as non-returnable on the product page

  • Hygiene-sensitive products once opened or used (where applicable)

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, return shipping costs will be covered by ShinyCare.store.
In other cases, return shipping costs may need to be borne by the customer, and this will be communicated during the return approval process.

Contact Us

For any questions regarding returns or refunds, please contact us at reifratise59@gmail.com. We’re committed to resolving concerns fairly and transparently.